Shipping & Terms

Shipping and Terms

Mutation Creation offers worldwide shipping.  Most shipments will be leaving from Pearson International Airport (YYZ) located in Toronto, Ontario, Canada.  We offer delivery 4 times a year to the HAMM reptile show in Germany through Dutch Dragon Imports(DDI).
All prices are stated in Canadian dollars.
All shipping charges will be determined and included in the final sale price of the shipment.  Orders will not be shipped until paid in full.

Domestic Orders

Domestic shipments will be sent via Air Canada Cargo or through Reptile Express unless specified otherwise.

International Orders

A CITES (Convention on International Trade in Endangered Species) export permit will accompany animals being shipped to ensure that the animals are exported legally and worry-free.  A CITES Wild Fauna and Flora permit is required to ship ball pythons out of Canada.  The paperwork and process to acquire these permits takes approximately 4 weeks, after which the animals are immediately shipped.
It is the responsibility of the customer to know and follow any and all importation laws and understand all of the importation requirements for their country.

Live Arrivals

We will only ship animals during appropriate temperatures and weather conditions.
All of our animals are 100% guaranteed to arrive to you alive and healthy. If for any reason you are not completely satisfied with your purchase please contact us within 24 for hours of delivery. Our live arrival guarantee will be voided if:
• The customer provided the wrong shipping information.
• The customer was not present to accept the package.

Our Guarantee

100% Guarantee:
• on the genetics stated of the animal(s).
• on the health of the animal(s).
• that the animal(s) is properly sexed.
Each one of our animals is represented honestly and is feeding and healthy to the best of our knowledge and ability. Most animals will be accompanied by a signed piece of identifying documentation that includes a photo of the animal(s) and their genetic background.

Payment Plans

Payment plans can be arranged for most orders over $1,000.00. We recognize the importance of accommodating the needs of our customers, but please make sure you are committed to the purchase of an animal(s) before entering into a payment plan as your deposit is non-refundable.
Payment plans will be negotiated at the time of purchase, and may typically range from 30 to 90 days depending on the size of the order.

Deposit

A 25% non-refundable deposit is required to hold animals for any length of time. When holding an animal, it will be treated and fed as if it were any other animal in our care to ensure the quality of the animal(s) once it is shipped to you.
If for any reason we cannot supply you with what you need, we will refund 100% of the deposit and any payments that have been made.

Payment Information

Can make payment via Electronic Money Transfer (EMT), bank wire in both US and Canadian funds, cash and also through Paypal account.